Shipping & Returns

Shipping

All orders are shipped USPS unless otherwise requested.

Domestic orders over $250 qualify for free standard shipping. There is no minimum order size.

We provide an email confirmation with your order tracking details at time of shipping. Once the package shows delivery, please contact the carrier directly for any lost or missing packages.

The U.S. territories of Alaska and Hawaii, as well as international and expedited orders, incur additional shipping charges. Orders that are overweight may also incur additional charges. Certain promotions may offer alternate shipping rates.

Shipping Timing

The estimated arrival date for each product is displayed on the product page and during the checkout process. Entering your shipping destination ZIP code or allowing https://besowell.co/ to use your current location can result in greater accuracy for your estimated arrival date.

Depending on the product, processing time may vary; the estimated arrival date will reflect this. Please inform us if for any reason you do not receive your product during the 30-day return and exchange period so that it can be addressed.

Shipping information cannot be changed or updated once the order has been processed and shipped from our facility. Please make sure that all information under shipping is correct before finalizing your order.

PO Boxes

Please note that based on size, weight or supplier restrictions, some products cannot be shipped to, or may be delayed when shipped to, a PO box address. In the event that you specify the shipping address of one of these items as a PO box, you will see an alert in your cart with alternative options.

All orders are shipped USPS unless otherwise requested.

Once your order is shipped, you will receive a confirmation email with tracking information. For any lost or missing packages, please contact the carrier directly once the package shows delivery.

Standard Shipping

Please allow 24–48 hours for your order to be processed.
Please allow 2-5 business days from the ship date for delivery.

Alaska, Hawaii, and U.S. Territories

Applies to orders shipping to Alaska, Hawaii, Puerto Rico, American Samoa, Micronesia, Guam, Marshall Islands, Mariana Islands, Palau, and the Virgin Islands
Please allow 24–48 hours for your order to be processed.
Please allow up to 10 business days from the ship date for delivery.

Shipment Tracking

Yes, once your order is shipped you will receive an email that contains your tracking information.

Returns

If you are dissatisfied with a product and would like to inquire about a return, please contact the Be So Well team at 1-(770) 696-1373, Monday – Friday: 10:00am – 7:00pm EST or Saturday: 11:00am – 7:00pm EST.

Prior authorization from the Be So Well team and proof of purchase is required for all returns. Only unopened items returned with prior authorization and proof of purchase within thirty (30) days of delivery will be accepted as returns. In the event you receive a damaged or incorrect item, please contact us and submit a photo to [email protected] within 72 hours of receiving the item. Be So Well, in its sole discretion, will either replace or provide a credit for all Products accepted as returns.

A restocking fee of 20% of the purchase price of the products will be charged for all returns. Reports of damaged Products or order discrepancies must be communicated to Be So Well within seventy-two (72) hours of delivery in order to qualify for return or refund. All barcodes on product labels must be intact. Products with labels that have been altered in any way are non-returnable.

Missing Order

In the case that a package is delivered (based on tracking number update) but you did not receive the item, you must submit a claim to the shipping carrier directly.

Return Address

After the claim is approved, you must return the item to our store located at 2955 Bethany Bend #200, Alpharetta, GA 30004, at your own expense

What happens if my claim is approved?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale Items

Only regular priced items may be refunded. Sale items cannot be refunded.

Late or missing refunds

If you haven’t received a refund yet,

- First check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Steps for returning, exchanging, or receiving a refund

If you want to initiate a return, exchange, or refund, please complete the following steps:

1. In the event of a return, exchange, or refund request call the Be So Well team at 1-(770) 696-1373, Monday – Friday: 10:00am – 7:00pm EST or Saturday: 11:00am – 7:00pm EST. Send any required evidence (such as pictures) to [email protected];
2. After we have approved the order return, exchange or refund, the product must be returned to our store at 2955 Bethany Bend #200, Alpharetta, GA 30004.
3. For products that have been opened, there is a 50% restocking fee. Discounts will be factored in.
4. You must return the item to our store at your own expense and the item must be unused and sealed;
5. You must provide a tracking number;
6. Once the tracking number has been provided (or once we received the returned product), a replacement item will be shipped or a refund will be processed using the original payment method. If you are returning an item, we require a tracking number in order to send a replacement product or process a refund.

When are refunds not available?

Your order does not arrive due to an incorrect address provided by you;
Your order does not arrive due to exceptional circumstances beyond our control (e.g. delays caused by a natural disaster)

Have any other questions? Please feel free to reach out to [email protected].

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